Securus Technologies was recently featured on the news in a story by NBC in Miami. The story showcased Robert Johnson, a former corrections officer on a mission. He’s an advocate for new technology that’s been introduced by JPay, a company that’s recently been acquired by Securus. The company normally specializes in financial services, such as money transfers, funding inmate accounts, and the like. Wireless containment systems are new technology that’s been developed to stop contraband cell phone use in the correctional facilities. JPay has also recently introduced tablet computers that are available to inmates. They feature educational software and limited entertainment.
The use of contraband wireless devices is a growing problem in these institutions. They’re typically brought in by visitors, arrive in packages to inmates, or even given to inmates by employees. New technology has even captured cell phones being dropped into the jail yards by drones.
The threat that these devices pose is that inmates are able to get in touch with the outside world, unmonitored. Johnson himself was shot six times simply for doing his job; confiscating a package that was valued at over $50,000. A former inmate went to Johnson’s home and shot him. While Johnson kept his wife safe, he lives with pain as a result of the attack. Ever since the incident, he’s advocated for the installation of WCS in all facilities. Working alongside Securus, they hope to pass legislation to make the systems mandatory in all facilities. Thus far, the devices have been highly successful, blocking what’s been estimated at over one billion attempts from illegal devices.
Securus Technologies, the parent company, is over 30 years old. The company is based in Texas and serves several thousand facilities across the country and over 1.2 million inmates. Most known for telephone services, the company has been expanding their product line over the years. Video visitation, messaging, commissary items, and even financial services are among the diverse product offerings available to the inmates and their families. Internal products include video and communications monitoring, management software, booking systems, and much more.
Recently Securus earned an “A+” rating from the Better Business Bureau and became an accredited business. The company has also managed to increase its customer satisfaction ratings to over 95 percent, which is an impressive achievement for nearly any company. Resolving nearly all concerns in a single customer service contact, the company continues to march forward doing what it does best; connecting inmates with their loved ones and making customers their top priority.